Return & Refund Policy

Return and Refunds Policy

Thank you for shopping at G-Apparels. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read this policy carefully to understand your rights and options.

1) Returns

1.1. Eligibility for Returns

• We accept returns for eligible products within 7 days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

1.2. Non-Returnable Items

• Certain products are non-returnable, including but not limited to:
• Custom-made or personalized items
• Intimate or sanitary goods
• Perishable goods
• We will clearly indicate if a product is non-returnable on the product page.

1.3. Return Process

• To initiate a return, please contact our customer support team at goodwillofficedesk@gmail.com within the eligible return period.
• Please provide your order details, reason for return, and any supporting documentation or photos, if applicable.
• Our customer support team will provide you with further instructions on how to proceed with your return.

1.4. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

1.5. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to the original payment method used for the purchase within 3 business days.
• Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

2) Exchanges

• We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined above and place a new order for the desired item.

3) Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team immediately with details and supporting documentation.
• We will arrange for a return or provide further instructions on how to proceed, including the option for a replacement or refund.

4) Cancellations

• If you wish to cancel an order, please contact our customer support team as soon as possible.

5) Contact Us

If you have any questions or concerns regarding our return and refunds policy, please contact us at goodwillofficedesk@gmail.com. We are here to assist you and provide further clarification.